Payment / Cancellation / Rescheduling / Refund Policy.

 

This Policy applies to website bookings, phone bookings, mobile service requests, employer requests, and individual testing requests unless a separate written agreement controls.

Payment Terms

  • Payment may be required in full at the time of booking unless we approve another arrangement in writing.

  • Quoted pricing may exclude after-hours fees, mileage, mobile trip fees, expedited fees, recollection fees, legal documentation fees, lab fees, employer program fees, or taxes, unless expressly stated otherwise.

  • Prices may change until a booking is confirmed.

Cancellation or Rescheduling

  • There is no refund for a cancellation. 

  • No call, no show will result in a forfeit of service fee and will result in you having to pay for another test. 

  • Rescheduling requests are subject to availability.

  • Requests made at least 48 hours in advance may be moved one time without penalty unless special supplies, travel, or lab coordination has already been incurred.

  • More than one reschedule request will result in a fee of $50 each additional request.  This payment must be paid before a new appointment time is confirmed. 

  • Late reschedule requests shorter than 48hrs, will incur a reschedule fee of $50.  This payment must be paid before a new appointment time is confirmed. 

No-Show and Failure to Cooperate

  • If a customer misses the appointment, fails to appear, cannot provide required identification, refuses required paperwork, refuses collection procedures, or is otherwise not ready for service at the scheduled time, the appointment may be treated as a no-show and is not refundable.

  • Additional collection attempts will require a new payment.

Refunds

  • Fees are non-refundable under any circumstances.  Please see the rescheduling clause.

Employer and Program Accounts

  • Employer clients, random program accounts, and contract accounts may be governed by separate written terms, pricing schedules, or invoicing arrangements. If there is a conflict, the signed business agreement controls.

Chargebacks and Payment Disputes

  • If you believe a charge was made in error, contact us first so we can review the matter. Filing a chargeback after services were scheduled, dispatched, collected, or processed may be treated as a payment dispute under our records and supporting documentation.

Policy Updates

  • We may revise this Policy from time to time. The version posted at the time of booking or payment will generally control unless otherwise required by law.